mashokiPrivacy Policy
This page describes what we collect when you use mashoki and how we keep that data protected. We take privacy seriously — your personal information, payment details, and account activity are handled according to strict security standards and applicable data protection law.
We collect information necessary to operate our platform, verify your identity, process your deposits and withdrawals, and comply with legal obligations. We do not sell your data to third parties. We use your information only for the purposes outlined in this policy and only share it with trusted service providers who help us run mashoki.
Read this policy carefully to understand our data practices. If you have questions about how we handle your information, contact our customer-support team.
What we collect when you use mashoki
We collect personal information you provide directly during registration: your name, email address, phone number, date of birth, and residential address. We also collect identity documents (government-issued ID, proof of address) during account verification. This information is mandatory for account opening and is required by anti-money-laundering (AML) and know-your-customer (KYC) regulations.
We collect payment information when you deposit or withdraw funds. This includes your payment method details (e-wallet account, bank account information, or virtual account number), transaction amounts, and timestamps. Payment information is encrypted and handled by our payment processors — we do not store full credit card numbers or bank credentials on our servers.
We collect activity data when you use mashoki: your login history, game selections, bet amounts, wager outcomes, and account balance changes. We also collect device information (your IP address, browser type, operating system, device identifiers) to detect fraud and prevent unauthorized access. This activity data helps us maintain account security and compliance.
We collect communications you send to our customer-support team, including emails, chat transcripts, and support tickets. We use these to resolve issues, improve our service, and maintain records of customer interactions.
How we use your data on mashoki
We use your personal information to operate your mashoki account, process your deposits and withdrawals, and calculate your bonuses and cashback rewards. We verify your identity to comply with AML and KYC requirements before allowing withdrawals. We use your contact information to send you account notifications, promotion updates, and customer-support responses.
We analyze your activity data to detect fraud, money laundering, and suspicious patterns. If we identify unusual activity, we may freeze your account pending investigation or request additional verification. We use activity data to enforce our terms and conditions and to prevent abuse of our platform.
We may use aggregated, anonymized data (data that cannot identify you personally) to improve our services, optimize our games, and understand user trends. This data helps us make better decisions about game selection, payment options, and support channels across Jakarta, Surabaya, Bandung, Medan, and Semarang.
We are required by law to retain your personal information for specified periods (typically 5-7 years for financial records) to comply with tax, anti-money-laundering, and data protection regulations. We cannot delete your data during this retention period even if you close your account.
Our data processors and third-party sharing
We use trusted third-party service providers to operate mashoki. Our payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your payment information necessary to process deposits and withdrawals. Our hosting providers may store your data on servers outside your jurisdiction. Our customer-support platform receives your contact information and support history.
We do not share your personal information with third parties for marketing purposes. We do not sell your data to advertisers or data brokers. We may disclose your information only when required by law — for example, if a court orders us to produce records or if we are required to report suspicious activity to financial authorities.
We require all third-party processors to sign data-protection agreements and maintain security standards equivalent to our own. We audit these processors periodically to ensure they comply with our privacy requirements.
Data handling principles
- We collect only information necessary to operate mashoki and comply with law
- We encrypt sensitive data during transmission and storage
- We do not sell or share your data with marketers
- We retain data for periods required by regulatory law
- We respond to data-access requests within 30 business days
- We disclose information to authorities only when legally compelled
Your rights and choices regarding your data on mashoki
You have the right to access your personal information held by mashoki. Submit a data-access request to our customer-support team, and we will provide a copy of your data within 30 business days. You may request correction of inaccurate information — we will update your records if errors are identified.
You have the right to request deletion of your account and associated data, subject to legal retention requirements. When you request account closure, we will deactivate your account within one business day. However, we retain your financial records and identity documents for the periods mandated by AML and tax law — typically 5-7 years.
You may opt out of promotional emails by clicking the unsubscribe link in any message we send. You can control cookie preferences in your browser settings, though disabling cookies may affect your ability to access certain mashoki features.
We do not permit you to withdraw consent for data processing that is required by law. For example, we cannot stop collecting your identity information because KYC verification is a legal requirement for any gaming platform.
Security and data breach notification
We protect your data using industry-standard encryption (TLS/SSL) for all data in transit. Your password is encrypted and stored securely — we never store plain-text passwords. Access to your personal information is restricted to authorized employees and service providers who need it to perform their duties.
We maintain security monitoring to detect unauthorized access attempts. We conduct regular security audits and update our systems to address emerging threats. However, no online system is non-specific info secure — we cannot guarantee standard security practices against all cyberattacks.
If we detect a data breach affecting your personal information, we will notify you via email within 72 hours of confirmation. We will describe the nature of the breach, the data affected, and steps we are taking to remediate the incident. We will also report the breach to relevant regulatory authorities as required by law.
Cookies and tracking on mashoki
We use cookies to maintain your login session and remember your preferences when you visit mashoki. Session cookies expire when you close your browser. Preference cookies may persist longer to avoid requiring you to re-enter choices on your next visit.
We do not use tracking pixels or third-party advertising cookies. We do not track your activity across other websites. We do not participate in retargeting networks that follow you to other sites.
You can control cookie settings in your browser preferences. Disabling cookies will require you to log in each time you visit mashoki and may prevent some features from working properly.
Jurisdiction and legal compliance for your privacy on mashoki
Our privacy practices comply with applicable data protection law in the jurisdictions where we operate. If you are located in a jurisdiction with specific data-protection requirements (such as GDPR in Europe), we comply with those requirements to the extent applicable. If there is a conflict between this policy and local law, local law takes precedence.
Your data may be processed on servers located outside your country. By opening a mashoki account, you consent to this cross-border data transfer. Our service providers maintain security standards equivalent to those required in your jurisdiction.
This privacy policy is effective as of its publication date and may be updated periodically. We will notify you of material changes by email or by posting a notice on mashoki. Your continued use of our platform following any update constitutes acceptance of the revised policy.
If you have questions or concerns about our privacy practices, contact our customer-support team. We respond to privacy inquiries within 10 business days. If you believe we have violated your privacy rights, you may file a complaint with the data-protection authority in your jurisdiction.