mashoki Legal Notice

Service availability and jurisdiction restrictions on mashoki

Users located in cities such as Jakarta, Surabaya, Bandung, Medan, and Semarang may access mashoki where local law permits, but residents of jurisdictions that prohibit online wagering must not attempt to open accounts. If you are uncertain whether your location is supported, consult local regulations or contact our customer-support team before registering.

We use geolocation detection to identify restricted regions and may block access automatically. However, this technology is not foolproof. If you circumvent geographic restrictions using a VPN, proxy, or similar tool, you do so in violation of our terms and at your own risk. We reserve the right to detect and suspend any account suspected of using unauthorized access methods.

If your jurisdiction's laws change after you open your account, making online gaming prohibited in your region, you must close your account immediately and cease using mashoki. Continued use in a now-restricted jurisdiction may expose you to legal penalties.

Your responsibilities and obligations on mashoki

You are solely responsible for verifying that access to and use of mashoki complies with the laws of your own jurisdiction. We cannot and do not provide legal advice. We do not make any representation that our service is legal in your region. If you are unsure, consult a legal professional in your area before opening an account.

By opening a mashoki account, you confirm that: (a) you meet the minimum age requirement (typically 18 years or your jurisdiction's legal age of majority, whichever is higher); (b) you are located in a jurisdiction where our services are legally available; (c) you are not a resident of a jurisdiction where online gaming is prohibited; and (d) your use of mashoki complies with all applicable local laws.

You agree that we are not liable for any legal consequences arising from your use of mashoki in a jurisdiction where such use is prohibited. If you face legal action or penalties due to using mashoki in a restricted region, that is your sole responsibility.

Account eligibility and user restrictions on mashoki

We do not accept users under the legal age of majority in their jurisdiction. We do not accept users from jurisdictions where online gaming is prohibited. We do not accept users who are politically exposed persons (PEPs) or sanctioned individuals, as determined by international sanctions lists.

We retain the right to refuse service to any individual or to terminate any account without notice if we believe the terms have been violated or if account activity appears fraudulent, suspicious, or non-compliant with our policies. We also retain the right to deny access to users from jurisdictions we deem high-risk for financial crime or money laundering.

One person may not operate multiple active accounts. If we detect duplicate or linked accounts, we may suspend or permanently close all associated accounts and forfeit any balances without compensation.

Payment methods and financial responsibility on mashoki

We accept deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). All transactions are subject to the terms of your payment provider. We are not responsible for delays, failures, or fees imposed by payment processors outside our control.

You are responsible for ensuring that your deposit method is legally yours and that you have authority to use it. We do not accept deposits from third parties or from payment methods obtained fraudulently. If we detect unauthorized payment sources, we reserve the right to freeze your account pending investigation.

All deposits are final. We do not reverse completed payments except in cases of clear processing error at our discretion. Similarly, all withdrawals are final once processed by your payment provider.

Liability limits and dispute resolution on mashoki

We are not liable for indirect, incidental, consequential, or punitive damages arising from your use of mashoki or any interruption in service. Our total liability to you for any claim is limited to the total amount you deposited in your account over the past 12 months.

If you have a dispute with mashoki, contact our customer-support team with full details. We investigate disputes based on available records and logs. Our final determination on any dispute is binding once our investigation concludes.

These legal terms are governed by the laws of our jurisdiction of incorporation. Any legal action or arbitration arising from your use of mashoki must be initiated only after our internal dispute process concludes. By using mashoki, you consent to the jurisdiction and venue specified in our full terms and conditions.

Data protection and privacy on mashoki

We handle your personal information according to our privacy policy. We collect identity, contact, and payment information necessary to verify your account, process deposits and withdrawals, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We do not sell your data to third parties.

We retain your financial records and identity documents for periods mandated by law — typically 5–7 years for AML and tax compliance. We cannot delete your data during these retention periods even if you close your account.

Our servers may be located outside your jurisdiction. By using mashoki, you consent to the storage and processing of your data outside your country of residence, subject to security standards equivalent to those required in your region.

Regulatory changes and service modifications on mashoki

We monitor changes in regulations across the jurisdictions where we operate. If a jurisdiction amends its laws to prohibit online gaming or to impose requirements we cannot meet, we may suspend or terminate service in that region with notice to affected users.

We reserve the right to modify, suspend, or discontinue any game, feature, or payment method at any time without notice. We also reserve the right to modify these legal terms at any time. Changes take effect when posted. Your continued use of mashoki after any modification constitutes acceptance of the updated terms.

For legal inquiries or if you have questions about the availability of mashoki in your jurisdiction, contact our customer-support team or consult the full terms and conditions and privacy policy linked in the footer of this site.